Frequently Asked Questions about

Virtual Assistance Services

Q: What is Virtual Assistance?

A: Virtual assistance (or VA) is the professional service of remote administrative office and other specialized support by a virtual assistant who works with clients in an ongoing, collaborative professional relationship. Virtual assistants utilize today's technology to deliver their services and communicate with clients by working remotely.

A virtual assistant's core practice consists of administrative or clerical tasks, but many VAs offer additional specialties such as marketing, website development or maintenance, creative and technical services, etc. VAs work from their own office and use their own equipment.

 Q: Why Hire A Virtual Assistant?

Q: What types of professionals typically work with a Virtual Assistant?

A: Many industries work successfully with virtual assistants for a wide variety of reasons. We recognize and understand that each business is different, so we provide tailored support to meet your specific needs.

Q: What type of company are you?

A: We are an American-owned & based company. Our team of professionals has over 50 years experience working in the corporate world and a wide range of skill sets to use when helping our clients. We use self-employed independent contractor VAs to provide clients a wide variety of support services through a single point of contact. Tasks may be delegated to another person in the company depending on who is best-suited for the assignment and to help meet your specific needs.

Q: How do we Communicate?

A: Communication is done by e-mail, phone, fax, regular mail, etc. Files are exchanged usually via e-mail as attachments. Files, documents and items related to your project can be sent also on diskettes, thumb drives, CDs/DVDs, via Internet, Fax, US Postal Service, FedEx or UPS, delivery service or personal pick-up when feasible.

Q. How do I benefit from hiring a Virtual Assistant? 

A: The primary benefit to the client is that many types of services are offered under one roof. Through the use of today's modern technology, we are able to handle almost any administrative task from our own office. Anyone who needs or requires an assistant, has a limited budget of time or funds, or wants to focus efforts on particular areas of their business can delegate creative and administrative tasks to a VA.

Q. How is working with a virtual assistant more economical than hiring a temporary or regular employee?

A: We are self-employed and provide professional administrative, technical, or creative (social) assistance to clients from our own office. You pay only for the time and materials spent on your project/task; you don't have to pay employee-related taxes, insurance or benefits, office space or equipment, and no supervision or training is required.

Q. How do I get started working with a Virtual Assistant?

A: We will schedule a consultation by telephone or email to determine your needs and what you want to accomplish. We will answer any questions you have regarding our capabilities and explain how to build a relationship that will help your business thrive.

Q. What if I need a service that you don't offer?

A: If there is something needed that does not fall under our capabilities, we will discuss it to see if we can subcontract that task or we'll refer you to another virtual assistant organization.

Q. How do you charge for services?

A: Rates are usually charged either hourly, per-project, or monthly retainer. Services and fees are designed around your specific needs and budget. Payment for services are accepted through PayPal. (You do not need a PayPal account to use this payment option.)

For more information on Virtual Assistant Services and rates, please call or e-mail us from our Contact Page.